1. Introduction
Welcome to Powster ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website, powsterstudios.com (the "Site").
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, make a purchase, subscribe to our newsletter, or interact with us. By using our Site, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information that you provide directly to us and information about your use of the Site automatically.
a) Information You Provide to Us:
l Purchase Information: When you make a purchase or attempt to make a purchase through the Site, we collect your name, billing and shipping address, payment information (including credit card numbers, PayPal details, etc.), email address, and phone number.
l Account Information: If you create an account, we collect your username, password, and the aforementioned purchase information to streamline future orders.
l Communication Information: Records of your correspondence with us if you contact our customer service team.
l Marketing Preferences: When you sign up for our newsletter, enter a contest or sweepstakes, or respond to a survey.
b) Information Collected Automatically:
l Device and Usage Data: We use technologies like cookies and web beacons to automatically collect information about your interaction with our Site. This includes your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates/times of your visits.
l Order History: We retain a history of the products you have viewed, added to your cart, and purchased.
3. How We Use Your Information
We use the information we collect for various business purposes, including:
l Fulfilling Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
l Customer Service: To communicate with you, screen our orders for potential risk or fraud, and respond to your inquiries.
l Marketing and Advertising: With your permission, where required by law, we will send you marketing emails about new products, special offers, and events we think you might enjoy. We also use your information to serve targeted advertising on other websites and platforms (like Facebook and Instagram) based on your browsing behavior on our Site (often called "retargeting").
l Improving Our Site: To analyze how customers use the Site, diagnose technical issues, and improve our products, services, and user experience.
l Legal Compliance: To comply with applicable legal obligations, such as tax laws.
4. Sharing Your Information
We share your Personal Information with third parties to help us use it, as described above. For example:
l Service Providers: We use Shopify, BigCommerce, or similar e-commerce platforms to power our online store. We also share data with payment processors (like LianLian Pay, PayPal), shipping carriers (like UPS, FedEx, DHL), email marketing services (like Klaviyo, Mailchimp), and analytics providers (like Google Analytics).
l Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.
l Legal Obligations: We may disclose your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
5. Cookies and Tracking Technologies
Our Site uses Cookies to enhance user experience, analyze traffic, and for advertising purposes. A cookie is a small file placed on your device.
Types of Cookies We Use:
l Necessary Cookies: Essential for the operation of the Site (e.g., shopping cart functionality).
l Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how they move around the Site.
l Functionality Cookies: Enable us to personalize content and remember your preferences.
l Targeting Cookies: Record your visit, the pages you have visited, and the links you have followed. We use this to make our advertising more relevant to you.
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Site.
6. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information:
l Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any email.
l Access and Correction: You can access and update much of your personal information by logging into your account on our Site.
l Data Deletion: You may request that we delete the personal information we hold about you.
l Do Not Track: Our Site does not alter its data collection and use practices when it receives a "Do Not Track" signal from your browser.
To exercise any of these rights, please contact us at info@powsterstudios.com.
7.Children's Privacy
Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
8. Changes to This Policy
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on our Site and updating the "Last Updated" date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Powster
Email: info@powsterstudios.com
Address in Mainland China: Room 1907, Building C2, Nanshan Zhiyuan, 1001 Xueyuan Avenue, Changyuan Community, Taoyuan Subdistrict, Nanshan District, Shenzhen