Where do I enter my discount code?
You can enter your discount code in the cart summary window. If you are placing your order on a desktop or laptop, the box to enter your code will be just beneath the "Proceed to Checkout" button. If you are ordering on a smartphone, while viewing your cart, click the cart summary/coupon code banner just above the subtotal. If you find yourself entering in your billing and shipping information you have gone too far. Please return to your cart summary to enter your discount code before proceeding.
Why is my credit card not working?
We recommend using Chrome or Safari when checking out as you should not experience any issues. If your credit card is still not being accepted and you receive an error, please let us know and we would be happy to help.Please also check with your bank that powsterstudios.com is not blocked for fraud prevention. If so, please contact us, as well as your bank to have our site trusted.
Why is there an error with my address?
If an error occurs when trying to submit your address, please double check that your zip code is entered in correctly. If there are any special characters, such as a period or exclamation point, please remove these.
Please note, we do not ship to P.O. boxes and this will cause an error when placing your order.
Do you offer pro discount?
Yes! Powster does offer discounts to industry professionals. To see if you qualify, please apply for our Pro Program. Click HERE to submit your application.
When will this product be restocked?
If you would like to be notified when we receive a replenishment of sold out product please use our, "Notify Me" tool on the product page. Select the size and color you are interested in and enter your email in the box that populates below. When the product becomes available we will send you an email as soon as we have those back in stock.
How will you handle my personal information?
When will my order ship?
All Orders typically ship within 24 hours once the order has been placed. Orders ship Monday through Saturday, excluding Holidays. You will receive a shipping confirmation email with tracking number once the order has shipped from the warehouse.
Can I make changes to my order?
In our attempt to process and ship your order as fast as possible, in most cases orders cannot be changed or cancelled after they are placed.
Do you ship to my country?
We ship worldwide and free shipping.
Timing of Billing:
Your credit card will only be charged once your order has shipped. If your order ships from different warehouses, you may see multiple charges on your credit card. These multiple charges will total the original value of your order.
Paypal orders will be charged at the time of order placement. If an item or order is canceled your Paypal account will be refunded automatically.